BBB Reliability Report for
Parker Young Construction, Inc./FireStar

A BBB Accredited business since 09/24/2008.

BBB Rating A+

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact and Profile

Products and Services

Business Management

Additional Locations and Phone Numbers

Customer Complaint History

BBB Program Participation

Government Actions

Advertising Review

Industry Tips

BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited business since September 2008. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

If you choose to do business with this member company, please let the company know that you contacted the Better Business Bureau for a Member Reliability Report

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Rating

Based on BBB files, this business has a BBB Rating of A+.

Click here for an explanation of BBB Ratings

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Business Contact and Profile
Name:	Parker Young Construction, Inc./FireStar
Phone:	(478) 757-9032
Fax:	(478) 757-9713
Address:	4039 Industrial Blvd
	Macon, GA 31210-8109
	Yahoo Map
Website:	www.parkeryoung.com
	www.firestar.com
Original Business Start Date:	April 1986
Principal:	Mr. Ralph Burris, Estimator
Customer Contact:	Mr. Ralph Burris, Estimator - (478) 757-9032
Entity:	Corporation
Incorporated:	July 1986, GA
Employees:	15
TOB Classification:	Fire & Water Damage Restoration, Construction & Remodeling Services, Mold & Mildew Removal & Remediation
BBB Accreditation:	This organization is a BBB Accredited business.
Additional DBA Names:	Parker-Young Construction, Inc. FireStar, Inc.

Products and Services

This company offers disaster repair recovery services.

Business Management

Additional company management personnel include:

Mr. Jim Parker - Chairman of the Board
Mr. Paul Young - President

Additional Locations and Phone Numbers

Additional Addresses

6815 Crescent Dr
Norcross, GA 30071

Additional Phone Numbers

Tel: (478) 319-7394
Tel: (478) 757-5458
Tel: (478) 757-6596

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 2 complaints about this company in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 1 was closed in the last year.

These complaints concerned :

regarding Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

regarding Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

These complaints were closed as:

Administratively Closed

BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

BBB Program Participation

This company participates in the BBB Identification

BBB Definition:

BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

Program and has agreed to use special procedures including arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes.

This allows the company to display a distinctive seal in its offline advertising.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Home Repair/Remodeling Contractor

Not All Home Repair/Remodeling contractors are alike. The Better Business Bureau of Central Georgia recommends that you prequalify your home repair/remodeling contractor to get the job done the first time. The following guidelines will help you select a professional:

Check for a permanent place of business, telephone number, tax ID number, and a business license

BBB Definition:

license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry.

where applicable.

Don't hesitate to ask to see copies of both liability coverage and workers compensation certificates. If a contractor is not properly insured, you may be liable for accidents that occur on your property. Make sure the coverage runs through the duration of your job. Don't let your homeowners insurance become the contractor's liability coverage.

Check to see if the contractor is properly licensed and bonded. A payment bond will insure a mechanic's lien cannot be placed on your home because the subcontractors were not paid.

Look for a company with a proven track record. The contractor can provide you with a list of completed projects. Call these clients to find out if they are satisfied.

Make sure the contractor is financially stable. A professional contractor can provide financial information about his company. Also ask about payment procedures.

Carefully read and understand any warranties offered, and watch for provisions that would void it.

The lowest bid is not always the best bid. If it sounds too good to be true, it probably is. Many fly-by-night contractors' below-cost bids seem attractive, but these contractors often are uninsured and perform substanstard work. Remember, price is only one of the criteria for selecting a contractor.

Avoid contractors who:
(1) Engage in high pressure sale tactics. Never decide before you investigate.
(2) Refuse to give written estimates or contracts.
(3) Fail to obtain proper permits or request the homeowner get them.
(4) Require full or substantial payment before work begins.

Be certain the contract includes a schedule of payments for the complete job. If you choose a contractor that requires a down payment, arrange the payments so that the down payment does not exceed $1,000 or 10% of the contract, whichever is less. Also, only pay for work that has been performed - never in advance! Remember, the payment schedule in your contract should be spelled out in dollars and cents - not in percentages!

Once you have signed a contract, make sure all contract changes are in writing and signed by you and the contractor. Never rely upon verbal change order agreements.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report

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